Monthly Archives: July 2008

People of the Services. What service do they render?

Yesterday’s post from two retired officers of India’s armed forces set me thinking about the word ‘Service’. The armed forces are called the services and their people are called as being in the Services. Quite how does this tie up … Continue reading

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Salute to the men in uniform.

The recent few days have been full of messages about the shabby send off to one of India’s genuine heroes, Field Marshall Sam Maneckshaw. There has also been considerable noise that has been raised consequent to the announcement of the … Continue reading

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Customer Service – Internal and its benefits -1

Having taken a detour into some case studies let us get back to some theory on internal customer service. As we had seen earlier, Internal Customer Service is a concept that brings about a change in the attitude of all … Continue reading

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Customer Service; Two mini case studies.

Back to posting on our theme of Customer Service, we begin where we left off – the delayed delivery of gas cylinder at my residence. I investigated the whole transaction and found out that it was a system failure. AND, … Continue reading

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Driving on Indian Roads. An expert’s advise.

I am taking a break from posting on Customer Service to bring in a bit of humor and to host a guest post from a dear friend who is one of the few witnesses to my having gone to post … Continue reading

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Driving on Indian Roads. An expert’s advise.

I am taking a break from posting on Customer Service to bring in a bit of humor and to host a guest post from a dear friend who is one of the few witnesses to my having gone to post … Continue reading

Posted in Humor | Tagged , , , | 4 Comments

Internal Customer Service – the beginning.

Of course, it is the second alternative approach that will work better. It does not need a great deal of thought to figure that one out. Unfortunately, most “Customers” lose out on excellent service by being the first type. Quarrelsome, … Continue reading

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Customer Service – Communication

We left off the subject with the power of communication overriding all the other aspects of this particular transaction in making a customer totally satisfied. I offer you two possible scenarios for the very first transaction. 1. “What sort of … Continue reading

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Customer Service – Attitude, Authority, Access to Information and Communication.

What really happened is that two persons from the sales department of a publishing house decided to be proactive with a customer. Let us look at this a lit more in depth. The publisher’s Pune and Mumbai office is primarily … Continue reading

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Customer Service – The Hard and the Soft Elements.

Due to a viral infection I was laid low and was unable to blog the last few days. I am now back to normal and hope to get back to blogging regularly. We now come to the bigger picture of … Continue reading

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