Monthly Archives: July 2008

Customer Service – The hard and the soft aspects.

We now come to the bigger picture of achieving Total Customer Service (TCS). Having looked at the elements that go into all expectations of customers from suppliers of goods and services, let us look at the action part of the … Continue reading

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Customer Service – The Right Place.

Meeting customers’ expectation at the right place is the most neglected area of customer service that all of us experience in a variety of ways. From illogical shelving of goods at self service stores to wrong routing resulting in having … Continue reading

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Customer Service – Right Time

With working capital becoming increasingly a scarce commodity, most buyers would like to invest as little as possible in stocks and look to receive regular supplies at pre-determined intervals to keep their inventory managed properly. Any disturbance to this expected … Continue reading

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Customer Service – Price.

Books can be written about pricing as a tool to effect good customer service.  To make it very simple, a customer looks to pay for value received and expects not to be cheated while doing so.  So, to say that … Continue reading

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Customer Service – Quantity

Customer Service – Quantity. We defined it as delivering the right quantity to the customer. This is a very touchy area of customer service. That is because, the manufacturer has his own problems of economic production lot quantities and other … Continue reading

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Customer Service – Quality

Quality is a relative term.  It will be impractical to promise the best possible quality, as any product or service can be improved.  What is required is that the product or service on offer meets with the expectations of the … Continue reading

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Service as a way of life in business and personal life.

"Everyone has the power of greatness. Not for fame but greatness. Because greatness is determined by service." – Dr. Martin Luther King I posted a blog a few days ago on my personal experience with customer service from two different … Continue reading

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