15 Responses to Amazing Amazon II.

  1. tammyj says:

    unbelievable.
    i think koushik should have just cashed their stupid check and given you the money!
    case solved!
    until you want to do business with them again.
    then you’ll always have to have koushik pay for it and you pay HIM!
    LOLOL.
    see?
    i am learning to laugh at this incompetency. well. sort. of.
    inside it still makes my blood boil!
    tammyj recently posted..the real enemy

    • Koushik would have gladly done that but I came to know that the cheque had gone to him much later after the complaint got kicked around for over three weeks.

  2. Alan G says:

    🙂 …. I think that last email you got requesting your bank information surely must have come from someone who fell off their pet elephant onto their head while out for a casual ride last evening. Loved your response however!
    Alan G recently posted..My Life As A Pet Photographer….

  3. Grannymar says:

    I find all very hard to believe. Elly regularly orders items from Amazon and has them delivered to me – no charge for delivery to the UK. They always arrive before the suggested date. Only once was an item damaged, so I took a photo and sent it to Elly and she was able to have it sorted post haste and a replacement sent to me immediately.
    Grannymar recently posted..Getting it wrong.

  4. Wow! Amazon USA gives great service. I’m amazed that you’re still using mail and checks. Here we use credit cards, so getting our money refunded is no problem. And if something is defective we can print out a prepaid address label and ship the item back to them. Or if you’re a good customer and it’s a low-cost item they just refund the money and say toss the item. If there’s a more complicated problem we go online, say we want to talk to them by phone, and someone immediately phones us to resolve the problem. We do most of our online shopping using Amazon because of their customer-centric business model. Amazon India has a lot to learn.

    Please change your titles to Amazon India. You’re maligning my Amazon. 🙂
    Cheerful Monk recently posted..A Big Step

    • I rarely use cheques and the Indian post. For some strange reason Amazon is doing this on this occasion. Other marketeers simply recredit the credit or debit card account with any refund.

      I have changed the title as you suggested as I think that your observation is right.

  5. nick says:

    I agree with Jean, I’ve never had any major problems with Amazon, they’re always extremely efficient. Like her, I always pay with a credit or debit card. They certainly seem to be making a mountain out of a molehill in this case.
    nick recently posted..Our bed

    • Nick, Amazon in India is still a new entrant to the online marketers space. I am sure that their employees are learning and this kind of experience will make them stronger in the future.

  6. nick says:

    Oh, by the way, I’m now able to access your blog from my home pc. Hoorah!
    nick recently posted..Our bed

  7. Cathy in NZ says:

    crazy communiators and comminations 🙂 so with all those letters my spelling brain has gone crazy as well…

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