Customer Service – The Right Place.

Meeting customers’ expectation at the right place is the most neglected area of customer service that all of us experience in a variety of ways. From illogical shelving of goods at self service stores to wrong routing resulting in having to reroute and consequent delays, in a variety of ways, things go wrong and cause annoyance, inconvenience and avoidable delays.

Simple instructions not followed for instance, like leaving milk in a particular spot so that it is inaccessible to cats is something that all of us have had experienced. Leaving news papers and mail in the open causing them to get wet in the rain and so on and so forth are all such relationship damaging actions that need to be eliminated and if at all due to some unavoidable circumstances, do take place, proper redressal mechanisms put in to resolve and satisfy customer expectations.

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